Item: Exceed.ai by Genesys
Rating: 7
Author: Verified User

Overall Satisfaction with Exceed.ai

Use Cases and Deployment Scope

Automate lead qualification processes through conversational AI, integrated with CRM to streamline sales funnel. Nurture the leads by leads follow-up to guide leads through the funnel. Using the in-suite tool like meeting schedules to set up sales meetings.

Pros and Cons

Pros

Lead qualification.
Personalization
AI
CRM Native Integration.

Cons

AI bot reachout can create confusion to owner of lead.
Quite tedious to send an email.

Most Important Features

Sales meeting scheduling.

Return on Investment

100% of leads get a follow-up.
Higher conversion rate.

Key Insights

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

Other Software Used

Pega Sales Automation

Likelihood to Recommend

We are able to achieve what we wanted from Exceed, that without it we would not be able to set up as many sales meetings. It helped the sales representatives with tedious tasks so they can focus on other priorities. Another important aspect is to capture the reasons for dropping on the leads that do not follow through with the sales. We were able to create an umber of sequences without a limitation according to the workflow and use cases that we desire.

Comments

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Innovative AI that automate your Sales follow-up workflow.