Expensify Review Usability ROI and Scalability Where It Shines and Where It Could Improve
July 19, 2025

Expensify Review Usability ROI and Scalability Where It Shines and Where It Could Improve

Erez Storch | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Control

Overall Satisfaction with Expensify

Our organization uses Expensify to streamline our financial operations, specifically for expense management and optimizing procure-to-pay processes. Employees leverage Expensify's mobile app and SmartScan technology to capture both reimbursable and non-reimbursable expenses in real-time, automatically extracting data from receipts. Our configured expense policies and multi-level approval workflows ensure compliance and proper categorization, minimizing out-of-policy spending. Expensify also automates employee reimbursements, ensuring timely payouts and reducing administrative burdens. Beyond individual expenses, we use it for managing direct vendor bills. A critical aspect is the seamless, automated syncing of all approved expense reports and bills directly to NetSuite. This ensures real-time data consistency between our systems, eliminating manual efforts and providing a unified financial view. Expensify solves several key problems: it transforms time-consuming, manual processes into efficient, automated workflows; provides real-time visibility into spending; enhances data accuracy and reduces fraud risk; accelerates reimbursement cycles; and simplifies reconciliation, moving us toward a paperless environment. The scope of our use case is comprehensive, covering all departments and employees globally who incur company expenses, with all financial data flowing into NetSuite for holistic reporting and accounts payable.

Pros

  • SmartScan Technology & Automated Receipt Capture
  • eliminates manual data entry, which is tedious, prone to human error, and time-consuming.
  • Real-time Expense Reporting and Automation
  • Configurable Policy Enforcement and Approval Workflows
  • Seamless Integration with Accounting/ERP Systems
  • Expensify facilitates direct ACH reimbursements to employees

Cons

  • Cant choose for specific lines of non -reimbursable expenses to several credit cards. only one preconfigured.
  • there are limited cards to choose for with Expensify Travel as a corporate cards.
  • The policy rules are pretty basic. i would like to have more granular options
  • Reduced Administrative Overhead & Cost Savings
  • Accelerated Financial Cycles & Improved Cash Flow Visibility
  • Enhanced Compliance & Reduced Fraud Risk
My rating of 8 out of 10 for Expensify's overall usability reflects its strong performance in empowering individual users and streamlining core expense processes, while acknowledging that there are specific areas, particularly on the administrative or enterprise side, where the user experience could be further refined. Exceptional End-User Experience (for basic tasks).Automation & Time-Saving Features.Clear Workflow for Approvers. Why it's not a perfect 10 (areas for improvement that dock points): Limited corporate bank to choose from, limited multi-currency to pay to ( for instance, as a foreign corporatio,n i cannot pay with my US account to Israeli employees, or pay to our UK employees)
Since I have already used Expensify and it was good to our needs as a small-midsize company, I did not see enough pain to switch to other systems. For small to mid-sized companies, Expensify often provides a "just right" balance of functionality, automation, and ease of use, which minimizes the pain points that would typically drive a search for a new solution.

Do you think Expensify delivers good value for the price?

Yes

Are you happy with Expensify's feature set?

Yes

Did Expensify live up to sales and marketing promises?

Yes

Did implementation of Expensify go as expected?

Yes

Would you buy Expensify again?

Yes

Expensify proves to be an excellent solution for small to medium-sized companies, offering intuitive features that significantly streamline expense management. However, for larger enterprises with extensive user bases, managing a high volume of users directly through the application can present administrative challenges, potentially impacting overall efficiency

Expensify Feature Ratings

Employee Expense Reporting
9
Corporate Card Reconciliation
Not Rated
Customizable Approval Policies
7
Financial Document Management
7
Payment Status Tracking
9
Payment Audit Trail
10
Duplicate Bill Detection
Not Rated
Advanced OCR
8
Electronic Funds Transfer
7

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