EZTexting - A GREAT Option for small business
Dr. Patrick Brandon PT, DPT, Cert. MDT | TrustRadius Reviewer
December 28, 2018

EZTexting - A GREAT Option for small business

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We first discovered EZTexting from the internet and specifically Facebook. We took advantage of the free trial offer, but after our first text we discovered it was well worth the small amount of money to purchase the product. I am the owner of a physical therapy business, and we try to keep our patients informed on the latest techniques and help by producing 1-minute videos on various topics. We send out texts to patients on a weekly basis.
  • EZTexting has "credits" they offer in accordance with the number of texts sent out. We quickly outgrew the initial free trial credits and purchased the product. We were able to purchase more credits with ease.
  • I love the reports that we get with EZTexting. We are able to modify the text, see what numbers were bounced back, etc. We are also able to see open rate, allowing us to make adjustments in our campaign.
  • YouTube links or pictures are very easy to apply to the text.
  • There is a feature for drip-texting. I love this option. We are able to send texts to people who just signed up and they can begin to receive the very first text we sent introducing our business. This way they don't miss anything.
  • I do not like the fact that they charge "per text" no matter if the text is bounced back or not. We do not receive any credit for these texts, so we need to constantly monitor our incorrect texts.
  • There is no automated notification of bounced back texts, and no notification of when a patient requests to be removed from the text listing. We need to log into the system and manually check the category. I have had a problem with this on occasion since patients will opt out of the texting, but we don't log into the system for a week or two to check.
  • The cost per text is comparable for some of the other texting systems. I would like to have an option of paying monthly for a range of text messages.
  • I feel we are able to offer a service (video or communication to our patients) with little effort and a reasonable cost.
  • When used properly, this product is a terrific way to allow you to send messages that are very easy to create.
  • We are able to accomplish our business objective of branding and keeping in touch with our patients at a reasonable rate for the service.
I have not used any other products, but have looked at others. The cost, free trial, and ease of use kept me as a customer.
I really like this product and would recommend to anyone. In fact, I have recommended it to many people already. They have an initial free trial
with credits and then you can purchase the product. It gives you a chance to try the product without any stress about purchasing the product.