Front Line Review
Felix Tapia | TrustRadius Reviewer
December 27, 2018

Front Line Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We use it to communicate with NYC building superintendents. They primarily do not use email or are not tech-friendly. This way they can reply from their provided cell phones via text for heating oil replenishment. Sometimes they get really busy and forget to check and run the risk of running out, which means no heat in the winter.
  • Great instant feedback
  • direct to non-email user
  • new MMS feature helps get images to them
  • provide me with an App for iPhone so I can send messages from there.
Better for now. Twilio does tie into our CRM (Microsoft Dynamics) though natively.
Direct to customer reminders. We have well over one thousand NYC buildings as our customers. The property superintendents which are onsite deal directly with heating units, and we supply heating oil to those units. In the winter months, the supers' schedules get very hectic. We know they can sometimes forget. So we weekly send them a text to check in. This way they can order direct in response and we follow up with the property owners or managers with the level reported by the super.