EZ Texting SMS/Text Service Review
Anonymous | TrustRadius Reviewer
January 08, 2019

EZ Texting SMS/Text Service Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We use EZ Texting in a variety of areas. Everything from text-based notifications to end users and youth applicants, weather changes, and automated updates for Enterprise systems. EZ Texting addresses the business needs to send/track a variety of SMS messages for any number of business processes. The majority of customers are youth, and texting is the communication method of choice for many young people.
  • The ability to leverage large datasets, send and track responses and opt-outs is something EZ Texting does well.
  • Being able to balance the economy of scale along with certain pre-paid service amounts allows the organization to "buffer up" prior to resource constraints.
  • The ability to access detailed reports about communication efforts and campaigns provides valuable insight into business efforts and marketing strategies.
  • The one area that I would love to see EZ Texting improve/offer is API integration option to offload data and contacts from our Enterprise system versus uploading extracts.
  • The ability to engage young people where they are and in the method they are most comfortable has had the greatest impact.
  • The ability to leverage a communication platform that functions at the intersection of both scale and quality is an important driver for our continued use of the product.
  • It has allowed our organization to communicate while remaining compliant with applicable regulatory mandates, without having to maintain prohibitive internal structures and processes.
We selected EZ Texting for ease and speed of use. The ability to generate service contracts and start service and mass texting projects the same day was valuable.
Well suited as a stand-in for providing TXT/SMS solutions for communicating en mass. Probably less suited as a stand-in for small volume communication one-offs.