An important member of our CS team
July 10, 2025
An important member of our CS team
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
Fin by Intercom solves more than 50% of our chat queries. Recently we also implemented it for our email support. With the current growth in the number of clients, we needed support that would help us handle a larger volume, but at the same time, without hiring a new person. Thanks to Fin by Intercom, this was done perfectly. Additionally, we provide 24/7 support. Fin by Intercom is responsible for basic questions that were tiring for the team. Thanks to this, we can devote more time to addressing more complex matters and taking proactive actions. Fin by Intercom's multilingual support is amazing. We used to translate messages in the translator ,now everything is live.
Pros
- answers basic questions using our KB
- provide polite balanced answer
- addapts to many changes we do in KB
Cons
- image analysis
- our time to respond decreased
- we could postpone new hiring (money saving)
- current team got time for proactive =better product adoption and upsell oportunietes
its implemented with our email adress (customer support email for low touch clients)
Fin by Intercom combines ChatGPT knowledge but also Gemini (google) intelligence It makes the answer written in such a way that you don't have the impression that it was written by a bot
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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