Helpful for guidance; resource search needs checking for accuracy

Fin serves as the first point of contact for the basic questions we tend to encounter. If the case turns into a troubleshooting situation, then the conversation is escalated to the support team.

We use them as a way to gather resources for the verification of processes and to pass along to customers. They aren't used as the front line of interactions with customers, however, as they don't get the answers correct enough of the time. The tools may hallucinate at times, so the answers nearly always need to be double-checked.