Fonality Telephone Review
Jim Danforth | TrustRadius Reviewer
July 25, 2016

Fonality Telephone Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

Fonality is a true plug-n-play telephone. If you have a fast internet connection this is a no brainer for your telephone requirements. Mobility is key with a cloud phone system that you can bring your phone anywhere and plug it into the internet and it just works. Highly recommended for small businesses that don't want to pay for a telephone system.
  • Reduce costs
  • Reduce complexity
  • Take your telephone home with you
  • Video Conferencing
  • Free softphone app and licensing
  • Better support for phones with no costs for provisioning new phones
  • ROI pays for itself very quickly
  • Maintenance costs are at a minimum
  • It's hard to justify buying a phone system with more features when comparing the costs
Coming from legacy phone systems that are out of support, fonality is very budget friendly. You get a phone that works without any special or proprietary hardware.
I think Fonality is great for home and small businesses where the phone count is less than 50. Also the businesses need to be OK with the phones not working when there is an internet outage unless they have redundant internet lines. Fonality is a system that any small business should consider.

NetFortris (formerly Fonality) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
6
Directory of employee names
8
Answering rules
8
Call recording
Not Rated
Call park
10
Call screening
8
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
5
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Fonality Support

Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Being a customer that is used to the premium support before it was an add-on I should receive the same service. I pay the same price but the service has gone down from what I previously had.
When we signed up for Fonality in 2011 the support was great with the onboarding. Anytime I called there was someone there to help work through the issues or questions. There were some call issues and we separated the network traffic and the system worked as advertised. Support is there for the on boarding process.