Why Fonality is For You
October 17, 2016

Why Fonality is For You

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We have a local Fonality server and a mixture of Fonality/Polycom phones that are used for an outside business line. While we currently only have two members of our company using it for the outside business line, the rest of our company uses it as a way to communicate internally.
  • I really enjoy the onscreen HUD display - as most of our company uses computers in daily activity, integrating the phone into the PC simplifies [everything].
  • Having the phones preconfigured from the factory makes setup quite easy.
  • The menu structure for the call trees is very well laid out, easy to create/edit/review.
  • Pricing regarding support. Considering we made an upfront purchase (server and phones) having to purchase an annual support plan seems excessive. There should be a pay-per-use plan that allows us to get support for incidents.
  • I do like that since we purchased the Fonality server in-house we don't have a monthly subscription fee.
The system was purchased by previous management
Fonality is a great product for a large business that does not want to depend on landlines and outside providers for their phone server. It is also a great product for a company that has a staff that knows the inside-outs of standard phone systems, this aids in the installation/conversion from standard phone service to IP phone service.

NetFortris Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording