Experience of Integrating Freshchat and Multiple Cloud Telephony System.
Updated July 29, 2025
Experience of Integrating Freshchat and Multiple Cloud Telephony System.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
We do seamless Integration with FreshChat and Cloud Telephony System. To increase agent productivity and first-call resolution.
Pros
- It will create a conversation for each chat or calls.
- The agents can easily resolve the issues via the conversations.
- We can customize the call fragments and bubbles for those who answered the call and the agents who handle it.
Cons
- The Bot Freddy Ai setup is simple and linear.
- No native support for advanced flows, such as multiple variables or integration with external variables.
- Enhance bot workflows with visual drag and drip filter.
- After Integrate Freshchat we reduce agents first response time by 35%.
- FreshChat automation allowed us to 24/7 support without increasing headcount.
It's easy for chat communication and creating conversations for e-commerce support.
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
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