Revolutionizing the Customer Support

I have been using the Freshdesk Self-service desk for close to 3 years now as an Admin of the instance. During the period, I have sought help from the support team of Freshworks a lot of times for planning and developing implementation strategies, setting up and improving automation, business reviews, and for training and development purposes. I also received great help from the Freshworks technical team for projects related to the integration of Freshdesk with a couple of other market apps/tools and the in-house CRM. I really appreciate the help that Freshworks support offer to ensure perpetual development and thus I want to send Kudos to the team and strongly recommend SMEs and even larger organizations to try the beautiful Customer-Focused solutions that Freshworks offer.

In terms of handling customer queries/issues/service and after-service requests, Freshdesk allows a variety of operational activities to be carried out on the tickets, and the user experience is very well designed so as to let the agents and supervisors work on the instance with ownership and high efficiency. The features offered are industry standard and are meant for Product Led Growth. It is well suited for rapid onboarding and scaling so you never have to worry when entering a fast-pacing environment. Freshdesk does not currently offer integration with the centralized phone numbers/call center applications in India so if the work you do in your organization is solely based on phone calls you better should look for other alternatives.