One of the best CRM's I have ever used!
September 25, 2024
One of the best CRM's I have ever used!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Forest
Overall Satisfaction with Freshdesk
We use Freshdesk for many things. We use automation to streamline customer efficiency and Scenario automation to simplify the agent experience. In Freshdesk, you can have everything at your fingertips. This includes canned responses, response forms, and even customer satisfaction surveys, which is a great help, especially in areas of improvement within the business. You can integrate many things with us, such as Metorik, Slack, Freshsales, Freshchat, freshcaller, and many more.
Pros
- Automations
- Canned responses.
- Support they offer.
- Implementation of new products.
Cons
- Being able to see previous chats had with us.
- Auto number association to a ticket.
- Being able to automate things has helped us service our clients faster.
- Being able to manage companies and contacts effectively.
- Being able to access metrics on practically everything.
It has allowed us to reach many customers and service our clients faster and more efficiently.
We have an omnichannel, so we use Freshdesk, Freshchat, and freshcaller.
Do you think Freshdesk delivers good value for the price?
Not sure
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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