Fuze as the telephony system at our organization
July 24, 2019

Fuze as the telephony system at our organization

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

It is used by the organization and deployed at all offices across multiple geographies. It is used as a replacement to the existing physical phone system and also used as Fuze for Salesforce as a call center.

Pros

  • Account Team
  • Technical Support
  • Platform

Cons

  • I feel Fuze for Salesforce is not matured enough.
  • Upgrade process causes issues sometimes.
  • Sometimes I get issues and voice functionality does not work. Mostly happens around upgrade, gets resolved once we perform cache update or restart the app.
Technical Support Team is responsive as well as the Account Team.
Well suited for a cloud-based Phone instead of a physical phone.

Fuze Feature Ratings

9.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
9
Directory of employee names
10
6.0
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Message alerts
6
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
9.0
Mobile app for iOS
9
Mobile app for Android
Not Rated

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