Item: Fuze
Rating: 9
Author: Vishamber Singh

Overall Satisfaction with Fuze Voice

Support Rating

I had to contact fuze support regarding an issue with my fuze account and the response was rapid and it was resolved so soon that I was not expecting such a fast response and resolution.

Use Cases and Deployment Scope

Fuze is used by most of the people in our organization and it's going to be used by all the employees within few months as a primary communication solution. As it's a unified communication solution, I think it's the best among other communication solutions available in the market. Its voice quality is very good and also the support is rapid.

Pros and Cons

Pros

Voice quiality is very good
Video conferencing is better
Easy to use and more reliable then other communication solutions

Cons

Sometimes calls don't route to any reps and show as waiting calls

Alternatives Considered

Skype for Business, OpenScape Contact Center Suite and GoToMeeting

Fuze voice is better amongst all I have used up to now. Video Conferencing is also very good. It has all the options available which are needed for a meeting, chat, recording, sharing etc.

Other Software Used

Skype for Business, OpenScape Contact Center Suite, GoToMeeting

Likelihood to Recommend

In an organization where they are paying for different kinds of communication and meeting software that is not cost effective and also is a waste of money. there Fuze as a unified communication software can help in reducing the cost and confusions and also efforts. However, in such an organization where they are able to perform their work with Microsoft Skype only for all kind of communications, Fuze will not be cost effective.

Fuze Feature Ratings

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