It works alright, but could use some improvements in interface, UX/UI, and support
August 14, 2017
It works alright, but could use some improvements in interface, UX/UI, and support
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Voice
Overall Satisfaction with Fuze Voice
The entire organization uses Fuze. It was pushed onto our phones and computers with SSO (Single Sign On) for the computer application. Prior to this I am not sure what problems we were having with making phone calls through our phones, but I do know that various departments were using different applications to host online chats/webinars (sometimes Goole Hangouts, sometimes GoToMeeting, Blue Jeans, AnyMeeting, etc, etc). Now that it is a connected feature on all of our desktops, we can host webinars to outside people, presumably with ease. Internally, I don't think anyone uses Fuze desktop webinars/meetings, because it is not intuitive or easy. I only use Fuze meetings for things like hosting a webinar for people not in our organization to plan an event and show PowerPoint [presentations]. Members of my team still use Google Hangouts for these types of external meetings as well. Other departments are also not exclusively using Fuze for collaborative meetings.
As far as the phone voice, I think it works fine, but there are some issues that I find irritating. I have used the conference call feature only a handful of times because sometimes it is easier to do it via Google Hangout (with internal departments).
As far as the phone voice, I think it works fine, but there are some issues that I find irritating. I have used the conference call feature only a handful of times because sometimes it is easier to do it via Google Hangout (with internal departments).
- Set up large "conference calls".
- Voicemail that goes directly to email.
- Fuze voice app that pushes to a connected personal phone.
- Arranging large virtual meetings with the exact features important to the meeting -- for example Chat on/off; Presentation style, Buttons are really confusing for a first time user.
- The phone interface is awful. I would like to get to the directory faster. I also can't find the menu for setting my voicemail away message.
- The support system is a flawed in the sense that almost each of my calls into the system takes over 5 minutes, just to be put on a ticket, and then have to wait for someone to reach out, which is not in the response time period that was quoted.