Great tool for our needs!
May 31, 2021

Great tool for our needs!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Setting up Gainsight PX and we are currently queuing up some of the available integrations. So far no complaints!
Gainsight PX has been instrumental for our product team. This year has come with a lot of changes for our product which includes new features and deprecation of some. We currently use Gainsight in several fronts from internal discussions to external communications:
  1. Dashboards/Feature adoption: This feature enables us to have well-informed insights and understanding of the platform usage as we present to stakeholders on trends and metrics.
  2. Engagements: Perfect for making quick announcements or sharing release notes to our users. We have found this to be an effective channel to inform users on the platform for upcoming releases or changes with links for more context.
  3. Guides: To help our growth team scale and effectively educate our users on new features, we have implemented guides on the platform to take the user on a step-by-step journey to understand the full capability of a workflow on the platform and show value without having to be on a call with Sales or CS. We've found it to be more effective than a simple knowledge base article.
  • Segmentation of users/accounts for targeted engagements.
  • Feature adoption.
  • Simple to use interface.
  • NPS can't be customized or expanded on.
  • Increased efficiency.
  • Within our budget.
  • Increased communication.
We have used the support line sparingly, but when we have reached out we received a reply quickly with friendly pings to ensure we are taken care of.
We have explored a few options this year and found that Gainsight PX was still the best option for us.
Jira Service Management (Jira Service Desk), Atlassian Confluence, Loom
As a scrappy startup, Gainsight PX has been flexible enough for our use-cases and their support team has been very responsive in addressing any questions or concerns we've encountered along the way.