A fine contender
February 25, 2020

A fine contender

Michael Kwan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

I used Gist last year to manage my email newsletter program, and also tested it for live chat. Ultimately, I decided not to offer live chat at that point in time so we dropped Gist for the time being and switched to another program for email marketing. On the whole, I feel Gist is quite a good product for basic CRM, EDM, and live chat. It lacks the bells and whistles in mature products like HubSpot, but it also costs a fraction of the price so it's worth a try for small companies just starting out.
  • Live Chat administration is seamless across email, desktop, and the app.
  • Support team is good at communication and is not some half-baked team.
  • I have a lifetime account with Gist so my ROI was achieved long ago.
I have a lifetime deal with Gist so I may be a bit biased, but Gist is quite easy to use and has a free tier so it's worth a serious look compared to the other players on the market. Personal preference does play a big role in your final decision, as feature-wise, Gist has most things checked.
Best for freelancers & small companies who are just starting to look into CRM, email marketing, and live chat. Not great for busy teams who have a large budget and need something to work without question.