A tool that really cares about customers and has the tools that help you grow
April 15, 2020

A tool that really cares about customers and has the tools that help you grow

Phillip Roru | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

Gist is being used as our main support, marketing, and sales tool. The all-in-one platform allows us to provide a holistic approach to our customers. It is very important for us to have a macro view of everything that is going on in our business as much as at the micro-level. With Gist we can see where we need to focus in terms of handling customer support cases and also sales opportunities.
  • Customer support chat.
  • Email marketing campaigns.
  • Bot integration that improves sales.
  • Marketing tools such as Forms to increase leads.
  • All SaaS companies have room for improvement and Gist is not the exception but their team is always improving. Is amazing how fast they do it.
  • Just yesterday, we were able to sign up a client by using the tools that Gist has integrated. That for me is good enough ROI for me. Multiply this by several times the same day.
Having a support ticket system is good and will help you resolve issues but, having an all-in-one tool that can let you not only resolve an issue but also to go above and beyond with customer support that later on translates into sales is priceless. That is the kind of tool that I am looking for and Gist can deliver this while the other tools can't.
If your business depends on customer interactions such as support or sales please do yourself a favor and get Gist. This tool will not only save you time but also help you get things done. One of the best things that my team and I enjoy the most with Gist is how fun it is to work with anything. In just a couple of clicks, you know where everything is located and how to use it.