Gist Review
September 25, 2020

Gist Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

We are using Gist as a livechat feature on our website. It helps us help our customers on the go as soon as they have any sort of questions.
  • Live chat
  • Knowledgebase
  • CRM
  • Their iOS app is sometimes laggy
  • Their qualification bot could be smoother
  • ROI from being more accessible to our customers.
We've used Dashly and Tawk.to. Gist looks better than Tawk and that's the reason we switched from Tawk to Gist. But the feature that puts Gist above Dashly is the ability to collect user names and emails before they start the chat automatically. It is important for our business to know who we're talking to. I just wish we could have it white-labeled like we can with Dashly.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

The ease of use and their quick support.
I've contacted them on a few different occasions and they were quick to respond but the support wasn't as helpful as I'd have liked them to be.
I think everyone can use Gist.