September 25, 2020
Score 9 out of 10
Overall Satisfaction with Gist
We are using Gist as a livechat feature on our website. It helps us help our customers on the go as soon as they have any sort of questions.
- Live chat
- Their iOS app is sometimes laggy
- Their qualification bot could be smoother
We've used Dashly and Tawk.to. Gist looks better than Tawk and that's the reason we switched from Tawk to Gist. But the feature that puts Gist above Dashly is the ability to collect user names and emails before they start the chat automatically. It is important for our business to know who we're talking to. I just wish we could have it white-labeled like we can with Dashly.
Do you think Gist delivers good value for the price?
Are you happy with Gist's feature set?
Did Gist live up to sales and marketing promises?
Did implementation of Gist go as expected?
Would you buy Gist again?
I've contacted them on a few different occasions and they were quick to respond but the support wasn't as helpful as I'd have liked them to be.