A Solid Email Marketing and Live Chat Platform
May 12, 2021

A Solid Email Marketing and Live Chat Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

I'm just getting started with Gist, but I'm really impressed. Having access to not only live chat but marketing automation features on the same platform is a huge win. This really helps streamline the communication process and cut costs. I'm also really looking forward to the CRM. It has been released but is still in its early stages. This will be huge for tracking customer journeys.
  • Live chat
  • Marketing automation
  • Lead generation
  • Love to see them expand their CRM
  • Would love to see the ability to embed video chat tools like Video Ask into their chat widget
  • Would love to see more interactive forms that allow for deeper segmentation
  • Live chat
  • Email marketing
  • Lead-generation forms
Gist is only a few years old, so it lacks some of the features of Drip and ActiveCampaign, but I believe they will get there.

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Gist is a full-featured email marketing/live chat platform at a fraction of the cost of their competitors. If you run a small business or are looking to consolidate your tool set into a single dashboard, then it's worth looking at.

If you need a feature-rich CRM, its not quite there yet.