Focus on customer interactions and eliminate distractions
February 25, 2022
Focus on customer interactions and eliminate distractions
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use it in the sales department as well as on the customer experience side. Being able to quickly revisit our calls and search words used is a game changer. We no longer need detailed notes and can focus on the customer. Also, the stats are super helpful when trying to improve.
- Transcribe conversations
- Able to revisit meetings on 2x speed
- Track stats of conversation rates and questions
- Too sales centric; I'm in customer success and some of the stats and coaching should be tracked differently
- Faster video rendering and processing
- More intuitive overall
- Major time saver
- Easy to show our development and product teams what the customer is talking about
It does, but the way my team uses is a little different, since we are not sales/BDR; we are customer success, so the data that is acquired is not as relevant. It would be good if they had a focus on customer experience as well.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes