An Implementation Manager and Product Owner's Secret Weapon
February 24, 2022
An Implementation Manager and Product Owner's Secret Weapon
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
During our solution design and implementation processes, Gong helps us to capture the needs of the client during workshops so that the information can be shared with other stakeholders internally. Gong can remind us of key action items and follow ups which help us to deliver a high-level of service to our customer base. Additionally, when we hear recommendations for product enhancements, we can easily share those directly with the Product team. Gong is also used for training new hires. During the onboarding process, we're able to share recent successful calls of specific types with each team member.
Pros
- Captures action items.
- Creates a searchable transcript.
- Enables collaboration and knowledge sharing.
Cons
- Easier to segment groups/functions internally.
- Catering to non-sales users.
- Greater alignment as it relates to product enhancements and client needs.
- Time savings as we don't need as many people in any one meeting.
- Increased revenue through the generation of follow ups and action items.
AI summarization of action items and follow-ups has been a real accelerator for our sales and implementation teams.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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