Overall Satisfaction with Gong
Gong provides our team with a fantastic tool that goes above and beyond call recordings and transcripts. Gong provides essential analytics on call topics, allowing us to quickly provide feedback to internal teams on product features and the user experience for products and services. As a CS, it also provides metrics on call interactivity and recommendations for improving calls, giving us the opportunity to identify room for growth when we're interacting with customers. The user interface is seamless and well-integrated within our internal CRM, making Gong one of our go-to tools.
- Excellent interactive UI
- Seamless integration with our CRM
- Great customer support when we have questions
- There's so much information that picking up on themes across all calls can be challenging
- Alignment between the commercial team and product team on the need for different product features
- Accountability for follow-ups
- Allows reps to really LISTEN on calls instead of taking notes the whole time
The user interface is seamless and well-integrated with our CRM. It's easy to locate your personal calls as well as search for calls about specific topics.
Gong.io has absolutely provided our team with advanced, relevant, and accurate AI insights that have allowed us to close deals and retain information about our customers. Not only is it a functional tool (call recordings, transcripts, etc.) it provides analytics that is essential to understanding what makes a successful call.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Gong is well suited for commercial teams who are interested in a call-recording tool that is so much more. If a team is interested in real-time metrics, feedback, and follow-ups, Gong is a tool for them. Gong might not be as appropriate for companies working on very proprietary information or topics that don't lend themselves to being recorded.