Gong makes call reviews easy
October 11, 2022

Gong makes call reviews easy

Jose Quezada | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong joins my calls on it's own, which gives me the comfort of knowing my calls will be recorded. We use the recording for coaching and review purposes, and the fact that it separates each speaker and provides insights like key words, makes it a great sales development tool.
Sharing calls withing the org is very easy as well, and finding calls from colleagues is a breeze.
  • Join my calls automatically
  • Provide call insights
  • Suggest next steps for each call
  • Cutting snippets from calls to share
  • Improved sales rates
  • Greater alignment
  • Saved time on calls reviews
Set it and forget it. Gong will follow you around and make sure your calls are recorded, analyzed and insights are generated.
Finding calls from colleagues or my own is quick and easy, sharing those calls is also simple and fast.
Gong separates the moments when each person spoke during a call, making review session much easier.
Yes, Gong finds key words withing the call and provides feedback on talk time for each person and actionable steps to take after a call.
Gong can let you know if your rep was talking too much or not enough compared to the customer on each call.
You can also watch recordings at a faster rate.
Because Gong can detect certain words being said during calls, it is easy to find if a lot of leads are working with a specific competitor, or if they have similar objections to our offer. We can use those trends to modify our pitch in order to get ahead of what the next lead will likely say.

Do you think Gong delivers good value for the price?


Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?


Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


Sales and Customer Success teams can greatly benefit from this tool. Sales directors can use it to coach their teams, sales reps can use it to learn what to replicate from successful calls, and what to avoid from bad ones.
Customer success reps and directors can use it to find new opportunities they might have missed during the call in real time.
It can also be used as evidence when an issue occurs where it's the customer's word against us.