Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use it to record and evaluate calls. We record trainings that we can then send to client for review. We use it to track renewals.

Pros and Cons

Pros

Transcribing calls
Making follow-up tasks

Cons

Need be able to go in and edit transcript
Need to be able to edit/and attendees

Return on Investment

Time savings
Enhanced customer service to our clients

Usability

It's a great tool, just needs to improve tagging of who is on the call. The amount of time it takes to update the caller's name, or change it, takes a while.

Relevant and Accurate Insights

Creating follow-up tasks, searching for key takeaways.

Alternatives Considered

Zoom Workplace

Gong is a lot better, more indepth, etc.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Likelihood to Recommend

It's good about transcribing the calls, creating follow-up tasks, providing the client with a reference for further questions or review, as well as myself.

Gong Feature Ratings

Comments

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Gong is a great tool and timesaver