The Notetaker You Never Had
July 22, 2024
The Notetaker You Never Had
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong as a notetaker and video recorder with Microsoft Teams for all our customer facing sales meetings. It allows use to share the recording with the customer and to search the transcript internally when looking for key discussion points to review.
Pros
- Meeting transcript notetaking
- Recording Playback
- Playback speeds
- "Jump to" scrolling where customers are speaking
Cons
- Being able to know what part of the recording the customer watched and not just when they started watching it.
- Auto translate the transcript in other languages
- Automatically link meting recordings where the same customer was a participant
- Saves time preparing a summary letter
- Sending the recording to the customer creates greater alignment of objectives
- Allow for the team to learn from other senior members by reviewing successful meetings.
The Gong summary allows for goal confirmation review with the customer prior to a software demonstration fulfilling the steps in a customer centric selling approach.
Gong allows you to visually see the customer talk time vs your own gaining insights on the customer engagement.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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