Item: Gong
Rating: 9
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use it for our meetings with clients. I work as a PM and Implementation Consultant, and this comes in very handy. We have recordings available to create follow-up emails since we provide functional training on our calls. We also want to cover all our action items, respond to them, and keep track of them.

Pros and Cons

Pros

Generates follow-up emails.
Outlines key words.
Provides transcript.
Creates summary.

Cons

It could use a predefined follow-up email template and populate the predefined fields or questions.
It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
It sometimes misses the speaker when creating a transcript.

Return on Investment

It saves me at least once per day.
It helps me understand clients better and not miss a single word.
It helps me to go back and check what I did not understand during the call.

Usability

I think I’m only using about 30% of its capabilities, but I’m already finding it incredibly helpful. It’s very easy to use, and anyone with basic computer knowledge—regardless of their reading skills—could use it. It’s also great for catching every single word, and it’s extremely user-friendly.

Relevant and Accurate Insights

I do not work in sales, so I guess this does not apply to me. I do not follow those metrics. I use it for call recording and for generating follow-up emails.

Market Trends

I do not work in sales, so I guess this does not apply to me. I do not follow those metrics. I use it for call recording and for generating follow-up emails.

Alternatives Considered

I used the Zoom recording, and it was way more primitive than Gong, which is Lightyear ahead of it.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Likelihood to Recommend

I recently met with a client from Scotland whose accent was challenging to follow, especially since English isn’t my first language. Gong was a big help, providing transcripts of the call and making it much easier to keep up. The same goes for calls with Indian speakers—it does an excellent job with transcription. Sometimes, though, the follow-up email generation is off and doesn’t always make sense, but I understand the tool is still improving and will likely get better over time.

Gong Feature Ratings

Comments

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It saves me time.