Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

Record customer calls, summarise the meeting, use the AI-generated email for a post-call qualification note, rate peers on their calls, and listen in on calls for coaching.

Pros and Cons

Pros

Post call email summary email.
Flexibility on rating calls.
Peer feedback and tracking.

Cons

Detailed capture and clear summary of qual notes.
Needs to get the name correctly 0 read this from the email maybe?
Pre call highlights/points to note - get inputs from gainsight or SFDC.

Return on Investment

Same time by 20 min per call.
Increased revenue.

Usability

It makes life so much more efficient and simpler. Being more organized from a sales organization perspective allows one to attend to more customers in one day.

Relevant and Accurate Insights

Calling attendee names makes life so much more efficient, simpler, and organized from a sales organization perspective. One can attend to more customers in one day.

It makes life so much more efficient and simpler. With detailed insights, you can be more organized from a sales org perspective and attend to more customers in 1 day—doing 5-6 calls now—more calls = more revenue.

Alternatives Considered

Vidyard

I genuinely miss using Vidyard. It would build a personal bond with the customer without even having them on the call. I wish Gong could allow us to do what Vidyard does.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Vidyard, Salesforce CMS, Databricks Data Intelligence Platform

Likelihood to Recommend

Tracking calls and summarising emails makes my life faster and more efficient.

Gong Feature Ratings

Comments

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Gong Gangster.