Gong is my favorite tool!
March 04, 2025
Gong is my favorite tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
As a CSM I use Gong to review customer calls for action items, follow ups, and prep for upcoming meetings. It's a critical tool for me to provide a personal touch to my larger book of business. I rewatch previous calls, use the AI features to quickly summarize and prep resources for my clients before calls and after.
Pros
- Call recording and analysis
- AI summarization
- Giving and sharing feedback
Cons
- Quicker analysis of uploaded calls
- Additional AI features for drafting more detailed email follow ups
- Analysis of customer tone and facial response/cues to determine customer health and how the call went
- Gong has helped me review conversations had with customers before upcoming meetings.
- Gong helps me quickly search for customers who may be struggling with certain product areas and need support.
- Gong is helpful for collaborating with the sales teams on deals that need to be prioritized and to remember where the deal is at.
Gong's AI features have saved me countless hours this past year following up with clients after meetings and helping to provide recaps, resources, and next steps. Looking forward to see even more advanced AI summaries that capture even more of what the customer needs or is looking for.
By providing an easily accessible history of all previous calls with a customer and the ability to search terms across all calls provides a great resource for finding similar issues that customers may be having and how other team members have handled those situations.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
Please log in to join the conversation