Gong to Streamline Meetings
Updated February 27, 2025

Gong to Streamline Meetings

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I use Gong as a notetaker during meetings. Allows me to focus on the conversation and I can go back to the conversation after it has been recorded and highlight notes or pull them out into different reports. I can copy the link to the whole conversation and forward a team mate or embed in our Salesforce account for coworkers or future teammates to reference if required.

Pros

  • Transcript is great for high level information
  • Embedding into files or other programs
  • Fairly quick turnover from conversation end to transcript.
  • Easy to navigate to find past conversations or conversations from teammates.

Cons

  • Names. sometimes names get transcripted are not close to accurate. Especially let anglophone names.
  • Easier to add to last second meetings
  • increased sales revenue
  • more detailed notes
  • greater client care
  • greater team member support
I had never used Gong before, or any note taking support program before. I have found it's integration helpful for focusing on what matters and that is client care. It is also easy to share with clients so that the conversation is open and transparent and we are all working off the same notes.
I believe that Gong has provided accurate insights for my role with the company. I can not speak to others as we have different roles and I cannot speak for everyone. I would say that as we use Gong consistently across the company that it likely meets our companies goals and expectations.
Builds trust with out clients as they know that we are focused on the solutions and willing to standby our statements by sharing the Gong transcript or recordings.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Long meetings, being able to focus on conversation but go back later to review and add notes to other docs.
As a teaching tool it is great to review and listen to what you said and determine what you might do differently in the future. Great for coaching.

Gong Feature Ratings

Speech-to-Text Transcription
9
Keyword Detection
10
Sentiment Analysis
9
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
9
Conversion Metrics
7
Keyword Search & Retrieval
10
Call Tagging
9
Integration with CRM Systems
8

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