Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

We use Gong in many ways, but I use it primarily for call recording, note taking, and AI email follow up. Our customer success team has between 3 and 7 calls per day, and Gong allows us to keep our conversations straight and automate manual tasks by using AI.

Pros and Cons

Pros

AI
Transcript and call recording
Coaching

Cons

Integration with Gmail

Return on Investment

Time savings
Automation for ICs
Reference for customer with little intervention

Usability

Because it allows me to know exactly what I said and easily identify where certain things were said in a long call. I can interact with AI directly in the tool to analyze and accomplish additional tasks where needed.

Relevant and Accurate Insights

Yes, this has been extremely helpful. I no longer have to write my own follow up emails, but the quality of my emails has actually been better. Without having to move to another system, I can use AI to analyze the interaction and identify next steps.

Market Trends

This isn't applicable to me.

Alternatives Considered

n/a

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Likelihood to Recommend

If you ever find yourself wishing you could remember what you said on a call, or take notes in your call, Gong would be helpful for you. It does this with little to no manual intervention.

Gong Feature Ratings

Comments

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The most ideal tool in its market