Gong has changed the game!
February 26, 2025

Gong has changed the game!

Lacey Elliot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

The tracking of external calls and discussions with merchants. The auto generated follow up email saves me so much time and gives me a reference point for action items.

Pros

  • AI generated follow up email
  • Word recognition
  • Data analytics

Cons

  • Snipping clips to share - too many clicks
  • time savings
  • increased revenue
Because it's like having a personal assistant documenting everything!
Almost 100% accurate every time. I think the talk to text element could be a bit more accurate, but it's very useful and I can't imagine work without Gong now.
There is a lot of data driven analytics my director just showed me last week that I had NO IDEA existed. I'm currently looking into it and learning from what it's pulling.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Love everything about Gong! The AI assist in the follow up email and the way it captures all details.

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
9
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
9
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

Comments

More Reviews of Gong