I love Gong!
March 08, 2025

I love Gong!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to analyze calls, emails and next steps. The scope is pretty large, but for my role as a sales representative I use it mainly to analyze my own calls and meetings as well as to see what the very successful reps are doing and how they are handling pushbacks as well as getting sales past hurdles.

Pros

  • Easy search buttons
  • AI that analyzes and tells me where I did well and can improve
  • Easy use format

Cons

  • It takes an hour to upload and analyze a call which can be annoying when you want to write notes faster.
  • I have been able to take my sales skills up a notch
  • I have been able to always retrace my calls and quickly scan the notes before a follow up meeting
  • I am able to search for a point that I missed on the call, eg what are the names of the 2 people my lead said would be interesting in meeting too...
I can find what I need very easily
Yes. The insights are very helpful and I often ask Gong how I could have improved. It is however, not always accurate and gives me ideas of things that I have already done or were not relevant.
I have not used it for that.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I find it incredbly insightful

Gong Feature Ratings

Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10

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