Fantastic Transcription and Summary notes features for customer calls

I am in the customer success org and I love Gong to help me record and transcribe my customer calls. Then i can share the recording with customers, rewatch the interaction at a later date, or review the AI generated speech to text transcription of the meeting, or review the takeaway actions summary that it summarises for me. It means I dont need to be distracted taking notes in calls and worry I have forgotten things I've promised. Its also great for creating a written and video record of when a customer is asking a complicated technical question that I will need to relay to a colleague. rather than remembering it poorly, I can send them that snippet of the recording or transcript.

its helped our customer success team learn about customers, share those insights and speed up note taking and takeaway points from calls, so we can get on with the solutions rather than the admin

the meeting transcription helps take notes on when customers have asked us a question which is too technical, and we need to pass this query on to other colleagues to get an answer. This was very difficult previously, because you'd need to attempt to make nots on a topic you did not necessarily understand, without the confidence you had accurately captured the query.