Great Gong Experience
March 07, 2025
Great Gong Experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong records sales calls for easy reference to remember what exactly was said, who was present, and when the call took place. It also summarizes action items. In addition, it is very valuable for new employee training and account transitions between team members.
Pros
- AI summaries of key call points
- call transcripts
- action item summaries
Cons
- the transcript creation still has room for accuracy improvement
- would like search by company participant vs just email
- menu has many items individual contributors never use
- improving team communications with customers
- improving sharing of information across the team
- helping with accurate and timely follow up
Summaries of action items/next steps is very valuable along with the general call summaries that are sent in the email notifications
I haven't used it for this purpose
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
Please log in to join the conversation