Easy to use and Super Powerful
April 06, 2025

Easy to use and Super Powerful

David Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Used for reviewing CS calls and note taking

Pros

  • Call Summaries
  • Ease of finding calls by employees and by company
  • Quality of transcripts

Cons

  • Attach presentations to call
  • pull in customer insights
  • Streamlined call reviews across multiple video platforms
  • Enabled us to keep shaping the way we approach customer calls
It just makes things really simple. Finding key discussion points is so easy
From a CS perspective, it helps to learn pain points and build solutions
It's been easy to find common challenges that come up on calls across the customer base
Much more accurate when it comes to call summaries

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong makes life so easy when looking back on calls and reviewing team calls. Really simple to use and completely intuitive

Gong Feature Ratings

Conversation Intelligence Software Features
8.6
Speech-to-Text Transcription
10
Keyword Detection
8
Sentiment Analysis
Not Rated
Speaker Diarization
Not Rated
Call Recording Playback
9
Call Summarization
10
Conversion Metrics
6
Keyword Search & Retrieval
9
Call Tagging
9
Integration with CRM Systems
8

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