Gong to record and summarise customer calls

I use Gong to record calls with customers. We use the recordings for training, to analyse each-others performance and look for improvement, and for leaders to also provide feedback. I also use the call summary for my meeting notes. It can also be really helpful to highlight action items you may have missed in the follow up!

Very accurate insights, it's helped me to remember action items from earlier on in a meeting that I might have otherwise forgotten. this is time saving and leads to a much better overall customer experience.