Great sales intelligence tool and call scribe
July 10, 2025

Great sales intelligence tool and call scribe

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is an amazing platform used to solve context switching issues across account managers, retain insight into past discussions, and is leveraged for training and enablement opportunities

Pros

  • AI call reviewer
  • Email sequencing
  • AI call screener for training/enablement

Cons

  • None as of now
  • Time saved
  • Better customer trust
  • Training resource
You can get instant feedback loops from live calls across your entire organisation If Gong is used throughout
Gong call recording AI assistant is the biggest time saver in my current workflow
Being able to rewatch customer calls or compare with other accounts in similar vertices is powerful and helps us track trends
  • Outreach
I wasn't a decision maker here but having everything in a single platform made sense for our teams after the initial hurdle of adoption/change

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is amazing for re watching old conversations, context switching between account managers, training and enablement, email/call outreach, etc

Gong Feature Ratings

Conversation Intelligence Software Features
7.9
Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
5
Speaker Diarization
5
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
5
Integration with CRM Systems
4

Comments

More Reviews of Gong

  1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong