Solid Multi Tenant BI Tools with embedding for SaaS business
December 06, 2022

Solid Multi Tenant BI Tools with embedding for SaaS business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoodData

We are using it in two areas. One for inhouse analytics and another for enabling advance analytics for customers on higher plans. Inhouse analytics we are looking at state of onboarding for specific customers and overall within our system. This give us insight while tapping on the same infrastructure as our customers leading to cost saving and development time.
Provide insight into data for both internal use and customer needs with minimal development required beyond initial setup and integration. It also provide us with a way to prototype new report type easily before building them within the system.
  • Report building
  • Ease of onboarding
  • Scalable cost structure
  • Complexity of the cost structure
  • Changing of super admin to another person
  • Managing access
  • Cost saving
  • Development saving
  • Customer satisfaction
After comparing over 20 solution, this is probably not the best in class but the feature set is very competitive. If budget is of no issue, solution like Looker is probably more popular and robust but if you do not want to spend every bit of your budget just for your BI tooling, most users would find GoodData reasonably good enough especially if you are on the SME level.
We have everything up within 1 week, the embedding would have taken between two to three week but in the interest of time and priority we skipped that in the end and just use it separately for the time being with low integration. If a bigger team was available I could work on prototyping the report while working on the integration and achieve even tighter dateline.
A fairly usable multi tenant model was something rare for this kind of tooling. The UI for this might be less than desirable but the API is capable enough to offset this little problem. Most people have issue with finding a solution that provide a true multi tenant model that reduce exposure of data to per tenant basis. This hard segmentation reduce the risk of data leakage as long as the data is marked to the correct tenant while data sync happened.
Google analytics was one of the source beside our main application database. All the user behaviour data was merged together to give us a good overview on what is happening within our platform.

Do you think GoodData delivers good value for the price?

Yes

Are you happy with GoodData's feature set?

Yes

Did GoodData live up to sales and marketing promises?

Yes

Did implementation of GoodData go as expected?

Yes

Would you buy GoodData again?

Yes

I actually investigated around 20 options and in most part the embedding + multi tenant mode that became a key concern. They either do not have the support or the price scaling is terrible or the startup cost is prohibitive.
On the average startup cost is around 50k per year and that is the bare minimal with no addon which is not usable, or the scaling in pricing is based off per users. So if I you are running a SaaS business that charge per user 15 dollars a month, if you just want to show one graph through embedding, it might cost you 10 dollars per user. This might make sense if you provide only power users with that option and charge a premium for it but in my scenario my motivation is to democratize the data. That itself makes it commercial not viable to have a cost structure like this.
If you are familiar with other tools already and the budget allows, a tool that you or your team is familiar with is probably a better choice or a more popular options might provide you with more candidates with pre existing experience. In any case you need a BI tool that provide low startup cost and gradual growing cost like in a case of startup this is definitely the best options with minimal trade off.

GoodData Feature Ratings

Pixel Perfect reports
9
Customizable dashboards
9
Report Formatting Templates
9
Drill-down analysis
9
Formatting capabilities
9
Report sharing and collaboration
7
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
7
Multi-User Support (named login)
8
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
REST API
8
Javascript API
8
iFrames
8