We love Google Hangouts!
August 27, 2020
We love Google Hangouts!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Hangouts Chat
We use Google Hangouts company-wide. It is perfect for our mobile environment and the need for quick responses in urgent situations. Our technologists and marketing team in the field are able to easily reach out to our corporate office for quick questions and save everyone a phone call. It is also very helpful to our dispatch/customer service team to communicate efficiently when some of the team is in-office, while others work from home.
- It is user-friendly.
- Helps encourage multi-tasking in a fast-pace environment.
- Is easily accessible from Gmail or my desktop.
- Reminder notifications would be very helpful to ensure nothing is missed.
- Some sort of alert or chime to get another user's attention.
- Enables/encourages an increase in workplace gossip.
- Creates efficiencies in communication.
- Helps for multi-tasking, resulting in less staff needed.
- Encourages workplace gossip which has a negative effect.
Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Do you think Google Chat delivers good value for the price?
Yes
Are you happy with Google Chat's feature set?
Yes
Did Google Chat live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Google Chat go as expected?
Yes
Would you buy Google Chat again?
Yes