Hangouts - a standout for communication not tied to the Apple ecosystem
Jason Ramsland | TrustRadius Reviewer
December 14, 2018

Hangouts - a standout for communication not tied to the Apple ecosystem

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

It is a good tool to supplement our ordinary video messaging options like FaceTime or Skype, particularly for those who prefer not to use Skype due to the low quality of its user interface / user experience. It is also very helpful within Hangouts for us to be able to have someone call in from a separate telephone number and still be able to participate on the phone without having to have the software installed an in use. Makes conferencing easier.
  • Good at reaching individuals outside its ecosystem
  • Good audio and video quality
  • Nice to have a text solution mingled in with it
  • I'd like to have better searchability through it
  • It would be nice to be able to customize some visual aspects of it for participants
  • It would be nice if I could customize the origin telephone number when making an outbound call with it
  • Ability to chat internally in a less formal way that an emails
  • No real measured ROI
  • Feels like productivity improved overall, slightly
Favorable across the board. Skype's user interface and user experience are atrocious across the board. The software is not good at all on any platform. Google hangouts works simply in a web browser (though I'd like a better mobile web experience, not just a "download our app for this service" experience)
I'm very happy with it for conference calling. I'm not particularly crazy about it as it relates to the text chatting and I think it lacks robust searching features. As for its ability to share and integrate multimedia facets in just the chat, I think it's only okay.

The places where I think it stands out is with users of the Google ecosystem and Android phones.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
5
Call park
6
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
8
Mobile app for Android
Not Rated