Hangouts: nice app for meetings with clients working abroad.
December 10, 2018

Hangouts: nice app for meetings with clients working abroad.

María Lucía Santagata | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

We use Google Hangouts mostly for internal communication but also for calls, specially with clients based in other countries. For internal communication it is being used across the whole company, as calls with clients are mostly made in my department. Google Hangouts is useful to communicate with clients that don't use Skype or find trouble using it in mobile phones as the Hangouts app works better for Android, for example.
  • Works very good in smartphones, especially in Android phones.
  • It is a fast app.
  • You can use Hangouts both in the desktop version but also in the one integrated in gmail, so I find it's a discreet way of communicate with colleagues.
  • It's free!!
  • Works very well for video calls for groups, as calendar events generate a link for joining a chatroom, that's very easy to share.
  • Its mobile app needs a way to deactivate vibration / sound notifications but still let the icon visible on top of the screen.
  • Sometimes desktop notifications don't show or appear late.
  • The fact that it shows when someone activates or deactivates the chat history doesn't work for me, as it's not discreet.
  • Since we started having international clients, Google Hangouts became a tool we use almost every week. Communication with clients abroad is much easier with Hangouts.
  • Internal communication became faster with Hangouts, especially in cases of emergency.
  • I can't see a negative impact using Hangouts.
The mobile app for Skype is much heavier and has a lot of functional issues, Google Hangouts works better with Android and most of the employees of the company are Android users.

Lately some versions of desktop Skype came with lot of bugs and some of our clients dismissed its use.

Hangouts is integrated with Google Calendar, that is our way of scheduling calls and meetings, so, its link for video calls comes with the calendar-event and make it easy to share (the link) and to coordinate the call.
I think the scenario where Google Hangouts works best is when teams work remote or the clients of the company are based in foreign countries. Maybe it's not suitable for small companies, where the employees will speak face to face most of the time.

Google Hangouts (Classic) Feature Ratings

Directory of employee names
Call recording
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android