Great instant messenger.
November 15, 2019

Great instant messenger.

david krat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

We use Google Hangouts like texting as a quick way to communicate with our backend in the next city over.
  • Hangouts is great for instant messaging.
  • I use Hangouts to get an answer from our other office while I'm on phone with a client. It's instant like text but accessible from the browser.
  • Rarely, I use Hangouts to make phone calls. It's also good for this.
  • Hangouts does everything I need it to and I cannot think of anything it needs.
  • I don't know about the ROI since I do not make financial decisions for the company.
Compared to Skype, Hangouts just seems easier. It has good integration with the Chrome browser.
I've never had to get support for Hangouts, but in my experience with Google as a company, they have great customer support.

Do you think Google Hangouts (Classic) delivers good value for the price?

Not sure

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?

Yes

Hangouts is a good way to talk to our other office while on the phone with a potential client. I can get an answer without losing a potential sale.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10