One stop service, GoTo Connect

GoTo Connect was able to combine individual business needs for our stores, our call center, and remote workers into one seamless application. While we faced some challenges because our business was unique, GoTo Connect has been helpful in finding ways to have our needs met, and they are continuing to upgrade their services. Our business is unique in a way where we have public stores that have a different way of fielding calls than our call center does. With the use of dial plans, GoTo Connect Contact Center, ring groups, and more, we were able to move all our needs to their company.

Our experience has been great, however, we cannot control in its entirety what platform our vendors and business partners would want to use regarding meetings. For our own purposes, GoTo Meeting and the admin tool have been great. We can easily give people access through their work email and have them up and running in no time.