Go To Connect Experience
October 11, 2022

Go To Connect Experience

Lawrence Johnston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We currently use it as our VOIP phone option. It was very customizable and allowed me to setup our office pretty quickly.
  • Call Tree Setup
  • After hours and holiday scheduling
  • Ease of use
  • Mobile App Feature
  • Call recording
  • Call Reports
  • Savings of over $300 a month compared to our old Analog phone system
  • Gave us the ability to take our phones home and operate on bad weather days
  • Being able to login remote and change hours or out of office messages
Implementation was a breeze. Even without anyone really coming before hand to setup. It worked well with out current speaker system so we can page anyone in the warehouse about a call as well. From the start to finish of setup on the day we went live - it was less than an hour. 10-10 recommend.
We have not used any of the video or messaging features.. probably something we have access to but have not been shown how to use. For phone service though it has been a great experience.

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We are a smaller based company and it gives us several hold/park spots to be able to put someone while trying to locate a sales rep.
It has very easy admin portal where you can program. Scheduling of hours and holidays is a breeze. Route mapping for inbound calls was also very simple to setup.

GoTo Connect Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated