Good, but not Great, Enterprise Telephony Solution.
October 14, 2022
Good, but not Great, Enterprise Telephony Solution.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We used GoToConnect as our primary phone system across all teams but primarily in our sales and service organizations. It provided a stable inbound and outbound phone medium for our organization. Additionally, it provided call recording and monitoring. We also purchased and used the system's Contact Center functionality. We integrated the call system into Salesforce to increase user productivity.
- Provided a stable inbound and outbound phone medium for our organization.
- The Contact Center functionality was quite impressive!
- Was easy to use the relevant GoTo app and softphone.
- The Salesforce CTI Integration.
- Overall product roadmap and feature request review and response.
- Support relating to Integrations such as Salesforce.
- Very few calls were dropped, which was a very good and important thing!
It accomplished this objective as we were users of GoToMeeting and GoToWebinar as well.
- Zoom, Aircall and RingCentral MVP
We selected GoToConnect after using Aircall and RingCentral in the past. I cannot say why we switched to GoToConnect (I did not make that decision). We ultimately left GoToConnect for Zoom Phone due to better admin control, user sentiment/support, lower pricing, and a stronger Salesforce integration.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
No
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Connect again?
Yes