Makes calls Meetings Chat Simple and Seamless
July 23, 2025

Makes calls Meetings Chat Simple and Seamless

Gaurav Khandelwal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect CX
  • GoTo Connect Contact Center

Overall Satisfaction with GoTo Connect

I use GoTo Connect to bring together calls, video meetings, and chat in one place, so our teams can work together easily, even when they are spread out. It helps us solve problems faster, stay organized during daily meetings, and respond quickly when something breaks. By connecting it to our alert systems, we can jump on a call right away when there is an issue. Overall, it makes our work smoother, faster, and more reliable. Even we can solve our server problems by doing meetings with it with the help of our experts in examination application.

Pros

  • Clear calls and video, even when we are busy.
  • Works well with our other tools our company is using.
  • Great for people working from anywhere.
  • Easy for new people to learn.

Cons

  • User interface could be more integrative for us.
  • Slow internet give us some problem with video but audio is fine.
  • It should offer most customization in meeting settings.
  • We saved money by using just one tool.
  • It easy for new people to learn.
  • Clear reports to see what is working.
  • It fix problems faster.
We got the most out of GoTo Connect when we made it part of our daily work, instead of using it on its own. Setting up who can call who and how calls are routed ahead of time saved headaches later. People really started using it once they saw it actually made teamwork and fixing problems quicker. And the training program was really interesting and very small.
It is quick for us to add new people or change settings because everything is in one dashboard.
When there is a problem, we can start a call or meeting right away without wasting time.
Overall, it helps us work together faster and keep things running smoothly. That makes our work life very easy and help at the right time from right problem.
I was using Google Meet for a very long time and my experience with it was very awesome for me. But when I started using GoTo Connect for my professional work then I really understand the real features we get when we pay for some application. So My experience with GoTo Connect has been great as well.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

I do remember a time when I was travelling and one of our exam crashed. So my team informed me about that and my team was really worried about that. So we connected over meeting using GoTo Connect and as I am an expert of server and all so they explained everything and I was able to solve their problems within few minutes. All thanks to GoTo Connect our server was live soon.

GoTo Connect Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
10
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
9
Call park
9
Call screening
10
Message alerts
9
Video conferencing
10
Audio conferencing
9
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
9
Mobile app for Android
9

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