Easy sailing on GoTo.
September 30, 2025

Easy sailing on GoTo.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We conduct virtual group therapy sessions for employees who have experienced a crisis at work, such as suicide, homicide, layoffs, robberies, and other crimes. Sessions are set up virtually, and
Counseling is administered by licensed clinicians who are contracted by the employee assistance program of the sponsoring organization.

Pros

  • Easy interface.
  • Works well on a variety of devices including mobile.
  • Simple and clear graphics.

Cons

  • Lack of widespread usage.
  • It doesn't have all the bells and whistles of something like Zoom.
  • Not necessarily intuitive to use.
  • It was absolutely essential during the pandemic to conduct these sessions.
  • Allows not to be dominated by workplace-dominated video conferencing like Zoom. Good to have alternatives.
  • How else would I have helped my team? Serve over 500 individual sessions to employees of a major insurance company during the pandemic, when they were overworked.
It's pretty simple, but as I say, a bit limited.
I just find it simpler easier to visualize the screen and nobody has any problem connecting. Unlike Teams which is tricky on mobile devices and many people are accessing the meetings from mobile devices.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Again, the functionality is rather limited compared to something like Teams or Zoom.

GoTo Connect Feature Ratings

Multi-level Interactive Voice Response (IVR)
5
Call reports
6
Answering rules
7
Call recording
7
Message alerts
6
Video conferencing
7
Audio conferencing
7
Mobile app for iOS
7
Mobile app for Android
8

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