Good platform, support lacking
October 06, 2025

Good platform, support lacking

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use this to replace a legacy phone system where there were a lot of employees working remotely.

Pros

  • Setup is fairly easy
  • Robust set of features
  • STability has been pretty good for us, although not perfect

Cons

  • Customer service from GoTo is always sketchy. We rarely need it, but when we do, it's not very helpful
  • More robust tools for seeing blocked calls
  • Saved money vs. previous phone system
  • Gives us a more flexible platform for phones
It's great when it works. The problem is when it doesn't work, getting GoTo to give us any sort of meaningful help is difficult.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

This system is good for companies who have a lot of virtual employees and might not need a dedicated in-house phone system anymore. But you need good IT to manage it, because their support is lackluster.

GoTo Connect Feature Ratings

8.2
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
User templates
10
Call reports
8
Directory of employee names
8
8.3
Answering rules
8
Call screening
9
Message alerts
8
7.0
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
7
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Comments

More Reviews of GoTo Connect

  1. Home
  2. VoIP Providers
  3. GoTo Connect Reviews
  4. User Review of GoTo Connect