Item: GoTo Connect
Rating: 8
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We use it for inbound and outbound communications with our customers. Industrial customers in the manufacturing industry. Additionally, we use it to monitor the number of calls, missed calls, and other key performance indicators. This is integrated into our availability in Microsoft Teams. So when we are available, we can reach out to other available colleagues.

Pros and Cons

Pros

Summarize the number of calls.
integrate into Teams.
Managing incoming calls.

Cons

Call routing of incoming calls could be better.
The lack of guidance in the interface.
difficult to start working with, without clear instructions.

Return on Investment

Teams working together, saving time.
Saving time to get connected.
Nice customer experience.

Implementation Rating

I was not involved.

All in One Platform

Nice dashboard overview to view your users, devices, and calls. It provides you with the ability to gain the right insights into your asset configurations within your environment. Now you can seamlessly transition from phone calls to meetings and share the right information.

Alternatives Considered

I wasn't involved.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft Teams, Instagram for Business, Adobe PhotoShop, Adobe Acrobat Reader, Adobe Illustrator CC

Likelihood to Recommend

Well-suited if you are looking for a basic helpdesk center, it suits well for remote teams working in the helpdesk. Combined with other GoTo tools, such as meetings, it works fine. integrates well into Microsoft's teams. For offline work, it is less suited, as it lacks an offline feature. Depend on internet access. It is not as customizable as sometimes needed, but that's the case with other out-of-the-box tools as well.

GoTo Connect Feature Ratings

Comments

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GoTo Connect on a Helpdesk.

Modules Used